USA Return Policy:
If you decide that your SkyBound product(s) are not right for you within 30 days of your original purchase date, you may return it for a refund if the item is brand-new in box (minus shipping fees & re-stocking fees).
Here’s what you need to know:
- The product must be in new, unused condition with all included accessories.
- All returns are assessed a 15% to 50% re-stocking fee (all parts/components must be accounted for, if parts are missing or damaged, an additional fee will be assessed).
- RMA # (Returns Authorization Number) is required for all returns.
- Customers are responsible for Return Shipping.
- All refunds will be credited to the original form of payment within 2 business days of receiving the return into our warehouse & QC check
How to request a return? (All request will be processed with 48 hours)
Option 1: Log into your account where you originally purchased your product and request a return. An approval email with a RMA # and return instructions will be sent to you.
Option 2: Visit www.skyboundusa.com/returns and fill out our Return Request Form. An approval email with an RMA # and return instructions will be sent to you.
International Return Policy
If you decide that your SkyBound product(s) are not right for you within 30 days of receiving your package, you may return it for a refund if the item is brand-new in box (minus shipping fees & re-stocking fees).
Here’s what you need to know:
- The product must be in new, unused condition with all included accessories.
- All returns are assessed a 15% re-stocking fee.
- RMA # (Returns Authorization Number) is required for all returns.
- Customers are responsible for Return Shipping costs as well as any Duties and Taxes.
- Only the cost of the product will be refunded.
- All refunds will be credited to the original form of payment within 2 business days of receiving the return into our warehouse.
How to request a return: (All request will be processed within 48 hours)
- If you need to return a product, please contact us via email help@skyboundusa.com.
- An approval email with an RMA # and return instructions will be sent to you.
To help us better track your return, an RMA (Return Merchandise Authorization) number is required before shipping your products back. Contact us for further queries!
